Terms of Service

Services

We provide web design, web development, hosting, SEO and related digital services. The specific scope of services for your project will be agreed in writing before work begins, typically through a project brief or written quote.

We reserve the right to decline any project at our discretion.

Quotes and pricing

All quotes are provided in GBP and are valid for 30 days from the date of issue. A quote constitutes an offer to complete the described scope of work at the stated price.

Fixed-price quotes cover the agreed scope. We will not charge for minor changes that arise during the project. Significant changes to scope — such as adding new pages, features or functionality beyond the original brief — may require a revised quote, which we will discuss with you before proceeding.

Payment

Unless otherwise agreed in writing, our standard payment terms are:

• 50% of the project fee due before work begins
• 50% due upon project completion, before the site goes live

Payment is due within 14 days of invoice. Late payments may attract interest at 8% above the Bank of England base rate in line with the Late Payment of Commercial Debts Act 1998. We reserve the right to suspend work or withhold deliverables until outstanding invoices are settled.

For hosting and support plans, payment is taken monthly or annually in advance. Prices may be reviewed annually with 30 days notice.

Your content

You are responsible for providing all text, images, logos and other content required for your project. We will agree a timeline for content delivery at the start of the project.

You confirm that you have the right to use all content you supply, and that it does not infringe any third-party intellectual property rights. You indemnify us against any claims arising from content you provide.

Project timelines may be extended if content is provided later than agreed. This does not affect payment terms.

Ownership of work

Upon receipt of final payment, you own the completed website and all custom code, graphics and written content we have created specifically for your project.

We retain ownership of any frameworks, tools, libraries or pre-existing assets used in your project. Where we use third-party software or assets (including open-source code, stock imagery or licensed fonts), those remain subject to their original licences.

We reserve the right to display your completed project in our portfolio unless you request otherwise in writing before the project begins.

Timelines

We aim to deliver all projects within the agreed timeframe. Estimated timelines are based on timely receipt of your content, feedback and approvals.

We are not liable for delays caused by late content delivery, slow feedback, third-party service outages or circumstances beyond our reasonable control.

Liability

We take care to deliver quality work, but we do not warrant that your website will be free from errors in all environments, or that it will achieve specific traffic, ranking or commercial results.

Our total liability to you in connection with any project shall not exceed the total fees paid by you for that project. We are not liable for indirect, consequential or economic losses including loss of revenue, profit or data.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.

Cancellation

Either party may cancel a project in writing. If you cancel after work has begun, you are liable for the cost of work completed to date, calculated at our standard day rate, subject to a minimum of the initial deposit paid.

If we need to cancel a project for reasons within our control, we will refund any fees paid for work not yet delivered.

Monthly hosting and support plans may be cancelled with 30 days written notice. Annual plans are non-refundable but may be cancelled at the end of the billing period.

Disputes and governing law

We hope any issues can be resolved through direct conversation. If a dispute cannot be resolved informally, we are open to mediation as a first step before formal proceedings.

These terms are governed by the laws of England and Wales. Any disputes that cannot be resolved by other means are subject to the exclusive jurisdiction of the courts of England and Wales.

If you have questions about these terms, please contact us before engaging our services.