Who we are
WebsitesGloucester is a web design and digital services business based in Gloucester, Gloucestershire, UK. When we refer to "we", "us" or "our" in this policy, we mean WebsitesGloucester.
We are the data controller for any personal information collected through this website or in the course of providing our services.
What data we collect
We may collect the following categories of personal information:
- Contact information — your name, email address, phone number and business name, when you fill in our contact form or get in touch directly.
- Project information — details about your business and website requirements that you share with us during a project.
- Technical data — IP address, browser type, pages visited and time on site, collected automatically via analytics tools when you use our website.
- Communications — emails, messages and notes from conversations between us.
We do not collect sensitive personal data (such as health information, financial details or government identifiers) unless you specifically provide this as part of a project brief.
How we use your data
We use the information we collect to:
- Respond to enquiries and provide project quotes
- Deliver web design and digital services you have engaged us for
- Communicate about project progress and updates
- Issue invoices and manage payments
- Improve our website and understand how visitors use it
- Meet legal and regulatory obligations
We do not use your personal information for unsolicited marketing. We will only contact you about your project or related matters you have opted into.
Legal basis for processing
We process your personal data on the following legal bases under UK GDPR:
- Contract — processing is necessary to deliver the services you have engaged us for.
- Legitimate interests — responding to enquiries and improving our services, where these interests are not overridden by your rights.
- Legal obligation — where we are required to retain records for tax or regulatory purposes.
- Consent — where we have asked for and received your explicit consent, such as for non-essential cookies.
How long we keep your data
We retain personal data only as long as necessary:
- Enquiry records are kept for up to 12 months if no project proceeds
- Client project records are kept for 6 years following project completion (for tax and legal purposes)
- Analytics data is retained according to the third-party tool's settings (typically 26 months for Google Analytics)
After the applicable period, data is securely deleted or anonymised.
Your rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate information
- Erasure — ask us to delete your data, where no legal obligation requires us to keep it
- Restriction — ask us to pause processing in certain circumstances
- Portability — receive your data in a machine-readable format
- Objection — object to processing based on legitimate interests
To exercise any of these rights, contact us at the address below. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Contact us
If you have any questions about this policy or how we handle your data, please contact us via the contact page.
If this policy is updated, the revised version will be published here with an updated date.